We strive to deliver the best value to our customers and ensure complete satisfaction for all our textbook rentals.
You can return your online books for any reason within our refund period – no questions asked.
Every order is available for express shipping, and return shipping is always free.
You'll be happy with the quality of your books (or we'll ship you another one on our dime).
You can extend your rental up to 14 days – at the same cheap daily rental rate.
If you decide to keep the book it will never cost more than the purchase price.
As always, you have access to over 5 million titles. Plus, you can choose from 5 rental periods, so you only pay for what you’ll use. And if you ever run into trouble, our top-notch U.S. based Customer Service team is ready to help by email, chat or phone.
Supplemental materials are not guaranteed for used textbooks or rentals (access codes, DVDs, workbooks).
ISO 9001:2008 for Small and Medium-Sized Businesses, Second Edition
by:Denise E. Robitaille
Robitaille - vice-chair of U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards - takes readers into a seldom-discussed but needed area of the ISO 9001 standard: applying it to small and medium-sized businesses. This handbook was developed to help small and medium-sized organizations better understand ISO...
Robitaille - vice-chair of U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards - takes readers into a seldom-discussed but needed area of the ISO 9001 standard: applying it to small and medium-sized businesses. This handbook was developed to help small and medium-sized organizations better understand ISO 9001:2008. It is intended to facilitate implementation and improvement. The establishment, implementation, and maintenance of an ISO 9001 compliant quality management system (QMS) should allow the organization to experience multiple benefits beyond the achievement of certification. Organizations should also see improvements in the quality of products, customer satisfaction, and process effectiveness all of which ultimately have a positive impact on the bottom line. For those readers whose organizations have already established a QMS, this handbook will serve to reinforce good practices and lead to a better understanding of the intent and value of some of the requirements of ISO 9001. Since this handbook is especially focused on small and medium-sized organizations, the examples provided will have greater applicability and will enhance comprehension, again resulting in increased value. Utilizing this handbook should allow you to develop or rejuvenate your QMS so that it is a benefit to both you and your customer.
Since launching the first textbook rental site in 2006, BookRenter has never wavered from our mission to make education more affordable for all students. Every day, we focus on delivering students the best prices, the most flexible options, and the best service on earth. On March 13, 2012 BookRenter.com, Inc. formally changed its name to Rafter, Inc. We are still the same company and the same people, only our corporate name has changed.