We strive to deliver the best value to our customers and ensure complete satisfaction for all our textbook rentals.
You can return your online books for any reason within our refund period – no questions asked.
Every order is available for express shipping, and return shipping is always free.
You'll be happy with the quality of your books (or we'll ship you another one on our dime).
You can extend your rental up to 14 days – at the same cheap daily rental rate.
If you decide to keep the book it will never cost more than the purchase price.
As always, you have access to over 5 million titles. Plus, you can choose from 5 rental periods, so you only pay for what you’ll use. And if you ever run into trouble, our top-notch U.S. based Customer Service team is ready to help by email, chat or phone.
Supplemental materials are not guaranteed for used textbooks or rentals (access codes, DVDs, workbooks).
Epiphanized: Integrating Theory of Constraints, Lean and Six Sigma
by:Bob Sproull, Bruce Nelson
Written as a business novel, Epiphanized: Integrating Theory of Constraints, Lean and Six Sigma, is an attention-grabbing and fast-paced story of the transformation of Barton Enterprises, a manufacturer of fuel tanks for the aviation and defense industry. Like so many other companies, Barton is struggling to meet customer due dates while eking out a...
Written as a business novel, Epiphanized: Integrating Theory of Constraints, Lean and Six Sigma, is an attention-grabbing and fast-paced story of the transformation of Barton Enterprises, a manufacturer of fuel tanks for the aviation and defense industry. Like so many other companies, Barton is struggling to meet customer due dates while eking out a minimal profit margin. Joe Pecci, a process improvement expert, is hired by Barton to change their fate, but Joe soon realizes that the culture and performance metrics in place will make this a difficult thing to do. When Barton's VP of Operations, Sam Henderson, is given an ultimatum toturn Barton aroundor lose his job, Sam becomes a willing partner for change.Things really begin to change when Joe meets a very unusual, but very clever and talentedbartender named Connor Jackson in a bar named Jonahs. Jonahs becomes a regular meeting place and training venue where strategies are developed to transform Barton using some common and not so common improvment tools and principles. One-by-one each ofthe cast of characters is Epiphanized bytheir own personal experience.One other central figure in Epiphanized is Becky Chen who has been sent from Corporate to reduce Barton's parts inventory using traditional improvementmethods. However,Becky listens to Connor, Joe and Sam's improvement message and is alsoEpiphanized. Becky soon realizes that thetraditional improvementmethods are not what should be used to accomplish her mission. Together, Connor, Joe, Sam and Becky form a formidiblealliance and as the story unfolds, things do change and do so rapidly.Epiphanized is different from other business novels in that the authors, Bruce Nelsonand Bob Sproull, have incorporated a very active Appendix for those readers who want more technical know-how and details for how the various improvementstools and principles that arewoven into the story line work. Epiphanized also demonstrates the power of combining thinking and improvmenttools to form new, more effective thinkingtools not yet seen by readers. Epiphanized is a blue print for systemsimprovement that every company should read and follow.
Since launching the first textbook rental site in 2006, BookRenter has never wavered from our mission to make education more affordable for all students. Every day, we focus on delivering students the best prices, the most flexible options, and the best service on earth. On March 13, 2012 BookRenter.com, Inc. formally changed its name to Rafter, Inc. We are still the same company and the same people, only our corporate name has changed.