We strive to deliver the best value to our customers and ensure complete satisfaction for all our textbook rentals.
You can return your online books for any reason within our refund period – no questions asked.
Every order is available for express shipping, and return shipping is always free.
You'll be happy with the quality of your books (or we'll ship you another one on our dime).
You can extend your rental up to 14 days – at the same cheap daily rental rate.
If you decide to keep the book it will never cost more than the purchase price.
As always, you have access to over 5 million titles. Plus, you can choose from 5 rental periods, so you only pay for what you’ll use. And if you ever run into trouble, our top-notch U.S. based Customer Service team is ready to help by email, chat or phone.
Supplemental materials are not guaranteed for used textbooks or rentals (access codes, DVDs, workbooks).
Conflict to Cooperation
A Process for Mediating Group Differences Unproductive conflict is a significant barrier to organizational improvement and an impediment to positive relationships between individuals on and off the job. Conflict to Cooperation: A Process for Mediating Group Differences provides executives, managers, employees, and family members with practical, easily...
A Process for Mediating Group Differences Unproductive conflict is a significant barrier to organizational improvement and an impediment to positive relationships between individuals on and off the job. Conflict to Cooperation: A Process for Mediating Group Differences provides executives, managers, employees, and family members with practical, easily applied skills for turning everyday conflicts into opportunities for cooperation. Written by Dr. Garry McDaniel, the book is based 25 years of experience in Fortune 500 companies, government, nonprofits, and public school systems. Practical examples, exercises, and templates are provided that help readers learn: Hidden costs of unproductive conflict on personal and organizational productivity How to identify principles for guiding positive behavior A process for mediating conflict on the job conflict Practical methods for analyzing and resolving real conflicts How to apply this system in families, community groups, and other settings Managers will appreciate the simple, easily applied method for coaching employees to resolve their own conflicts. This is a 'must-read' book for any work team, department, or organization where conflicts are causing moderate or high levels of stress, frustration, and wasted productivity on the job. Comments From Readers: "Conflict to Cooperation provides readers with a sensible system for understanding how individuals and groups can work together to resolve conflict constructively." Richard Bettis, President, Texas Hospital Association "Finally, a practical process that provides managers with the tools they need to coach employees to resolve their own conflicts!" Betty Otter-Nickerson, CEO, GallerWatch.Com "If Conflict is undermining your performance, and it probably is, this book will help. It provides ideas, tools, and guidelines for creating a system that turns conflict into opportunities to enhance performance." Dr. Michael Beyerlein, Director for the Center for the Study of Work Teams
Since launching the first textbook rental site in 2006, BookRenter has never wavered from our mission to make education more affordable for all students. Every day, we focus on delivering students the best prices, the most flexible options, and the best service on earth. On March 13, 2012 BookRenter.com, Inc. formally changed its name to Rafter, Inc. We are still the same company and the same people, only our corporate name has changed.