We strive to deliver the best value to our customers and ensure complete satisfaction for all our textbook rentals.
You can return your online books for any reason within our refund period – no questions asked.
Every order is available for express shipping, and return shipping is always free.
You'll be happy with the quality of your books (or we'll ship you another one on our dime).
You can extend your rental up to 14 days – at the same cheap daily rental rate.
If you decide to keep the book it will never cost more than the purchase price.
As always, you have access to over 5 million titles. Plus, you can choose from 5 rental periods, so you only pay for what you’ll use. And if you ever run into trouble, our top-notch U.S. based Customer Service team is ready to help by email, chat or phone.
Supplemental materials are not guaranteed for used textbooks or rentals (access codes, DVDs, workbooks).
Building and Maintaining Client Relationships: Leading Lawyers on Attracting New Clients, Developing Effective Marketing Techniques, and Establishing a Strong Reputation (Inside the Minds)
Building and Maintaining Client Relationships provides an authoritative, insider's perspective on developing a growing client base. Featuring managing partners and founders from successful firms across the nation, these experts offer strategies for attracting new clients and improving existing relationships, discussing how interactions between lawyers and...
Building and Maintaining Client Relationships provides an authoritative, insider's perspective on developing a growing client base. Featuring managing partners and founders from successful firms across the nation, these experts offer strategies for attracting new clients and improving existing relationships, discussing how interactions between lawyers and clients have changed in the new economy. In addition, these authors examine cost management strategies, identify methods for building a strong reputation, and analyze tactics for thriving in new practice areas. From networking strategies and satisfaction assessments to the increasing role of technology, these leaders provide key insights for reaching out to new clients while maintaining the loyalty gained from an existing client base. The different niches represented and the breadth of perspectives presented enable readers to get inside some of the great minds of today, as these experienced managers reveal their tactics for this essential aspect of law firm management. Inside the Minds provides readers with proven business intelligence from C-Level executives and lawyers (Chairman, CEO, CFO, CMO, Partner) from the world's most respected companies and firms nationwide. Each chapter is comparable to an essay/thought leadership piece and is a future-oriented look at where an industry, profession, or topic is heading and the most important issues for the future. Each author has been selected based upon their experience and C-level standing within the professional community. Chapters Include: 1. Benjamin F. Wilson, Managing Principal, Beveridge & Diamond PC - "Meeting Client Needs in Environmental Law" 2. Joseph D. Garrison, Managing Shareholder, Garrison, Levin-Epstein, Chimes, Richardson & Fitzgerald PC - "Successful Marketing Strategies for an Employment Law Practice" 3. George P. McAndrews, Founding and Managing Partner, McAndrews, Held & Malloy Ltd. - "A Patent Firm's Challenges in Growing its Client Base" 4. Ronald H. Shechtman, Managing Partner and Chair, Labor and Employment Group, Pryor Cashman LLP - "Providing Value and Superior Client Service in an Area of Cost Pressure" 5. Kevin R. Pinegar, President, Durham Jones & Pinegar PC - "Client Satisfaction: Key to Client Attraction and Retention" Appendices Include: Appendix A: Sample Shareholder Performance Review Appendix B: Sample Shareholder Self-Review Appendix C: Sample Client Engagement Letter
WHAT'S BONUS TIME?
Normally, new semester rental orders are exactly 125 days.
With “Bonus Time” you can order early and get a FREE extension until 12/19*.
It’s our little way of rewarding you early renters for planning ahead.
But do hurry. The “Bonus Time” offer runs out on 8/8 (11PM PST).
* It can take up to 24 hours for the extension to appear in your account after you receive your textbooks.
Since launching the first textbook rental site in 2006, BookRenter has never wavered from our mission to make education more affordable for all students. Every day, we focus on delivering students the best prices, the most flexible options, and the best service on earth. On March 13, 2012 BookRenter.com, Inc. formally changed its name to Rafter, Inc. We are still the same company and the same people, only our corporate name has changed.