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SERVICE POLICY

We value your business and want you to have the best possible renting experience. We provide these guidelines to help you understand our expectations and to minimize any confusion about the rental process.

No Responsibility To Sell Mispriced Products Or Services

BookRenter.com, Inc. shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. BookRenter.com, Inc. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit/debit card charged. If your credit/debit card has already been charged for the purchase and your order is canceled, BookRenter.com shall immediately issue a credit to your credit/debit card account in the amount of the charge.

Purchasing Books

When you purchase a book from BookRenter.com, Inc. your credit/debit card will be charged for the purchase price of the book once it ships. When you receive your book from BookRenter.com, Inc, the book becomes your property.

Rental Prices

Prices of rentals are not guaranteed until you check out and submit your credit/debit card information to complete your transaction.

Returning Books

Please mail your books back by the last day of your rental period. (For more information on our return process visit the How to Return page). A prepaid shipping label is available on your BookRenter.com account; it is your responsibility to print out and affix the prepaid shipping label to the outside of your return shipment. All items that originally came with the book, such as, CDs, DVDs, access codes, inserts, workbooks, study guides, etc. must be returned with the book. If an item is found to be missing, you will be charged a damage fee (see the Damaged Books Section). Also please ensure that only required items are included in your return shipment. BookRenter.com, Inc. is not responsible for any items lost because they were shipped back with your book.

The above instructions are not the same for returning books for a refund. If you want to return a book because it is damaged or the incorrect title, or because you simply do not want it anymore, see the section Refunds below.

All return shipments MUST use the BookRenter.com shipping label printed during our return process. BookRenter.com, Inc. is not responsible for any shipment that does not follow our return procedure. This includes: (1) Shipments that do not use a BookRenter.com shipping label; (2) Shipments that do not include the BookRenter.com packing slip; and 3) Shipments not properly dropped off at a UPS location.

Please note that our website will be down occasionally for regular maintenance during off peak hours. We try to keep downtime as short and infrequent as possible, but it is always best to print your return shipping label a couple days before you plan on sending back your books. BookRenter.com, Inc. is not responsible for books that are returned late due to our website being down for maintenance.

Time Frame

Your rental begins on the date your book is delivered, based on your tracking number, and must be postmarked for return by the last day of your rental period. Otherwise, we assume you are keeping your book and we will charge you accordingly (see the Books Not Returned By Due Date Section).

Books Not Returned By Due Date

If your book is not postmarked by the end of your rental period, you will be charged 140% of the book's retail price minus your rental costs, plus a $10.00 service fee. Once you are charged, you opt out of the rental agreement and the book becomes your property.

If you have not returned the book by the due date and we are unable to charge your credit/debit card, it is your responsibility to pay the fee immediately. You will be notified via email if your credit/debit card was declined and have 15 days to pay this fee before your account is turned over to a third-party collection agency. All accounts sent to collections are subject to an additional $25.00 fee.

All orders placed before 12:00 AM PST August 1, 2008 fall under the old service policy. For more information please contact us.

Purchasing Your Rental

If you like your rental, we encourage you to buy it. To buy a book you are renting, go to the Extensions Page, choose the 'convert a rental to a purchase' option for the rental you wish to purchase and proceed with checkout. Upon completion of the checkout process, you opt out of the rental agreement and the book becomes your property.

Extending Your Rental

If you wish to keep your book past the due date, you can extend your rental by 10, 30, 45, 60, or 90 days. To extend a rental, go to Extensions Page, choose the appropriate extension period for the rental you wish to extend and proceed with checkout. Once you have completed checkout, your rental period will automatically be extended by the number of days selected.

Property

During your rental period, all books remain the full property of BookRenter.com, Inc. Your acceptance of the book and paying rental prices entitles you to use the property of BookRenter.com, Inc. for a limited amount of time and binds you to our Service Policy. At the end of the rental period, you exit out of the service policy and lose all rights to the book.

Lost Books

If your rented book is lost or stolen, you are responsible for the book. If you do not return the book at the end of your rental period, your credit/debit card will be charged to replace the book (see the Books Not Returned By Due Date Section).

Damaged Books

Books are required to be kept in like-new or better condition. If a book is arrives to you damaged, you need to notify Customer Service within 3 days of when it is delivered- see the Refunds section below for more information.

If a book is returned to us as damaged and rendered unusable, it will remain the property of BookRenter.com and you will be charged the full retail value to replace it. If supplementary materials such as CDs, workbooks, study guides, etc. are included with your book, they must be returned with your book. If any supplementary materials are not returned, you will be charged a damage fee. For examples of like-new and damaged books and what counts as a minor or major damage fee, please refer to the examples below.

Highlighting

We understand that writing and highlighting can be an important part of using your books; unfortunately, we cannot allow writing or highlighting.

However, there are erasable highlighters that you can use. To purchase one of these highlighters, visit this website. You can highlight with these erasable highlighters without paying any additional charges. Just don't forget to erase your highlighting with any standard eraser before you return your book(s).

What We Rent

We only rent books that can be reused; workbooks, study guides, laboratory manuals, periodicals, and other consumable materials are not rented. Furthermore, we do not guarantee that access codes/keys/cards/etc. with rented books will be functional. If you require a functional access code for your book, you have two options:

1. Rent the book from BookRenter.com and if available, buy the code separately from the publisher's website.

2. Buy a new copy of the book from BookRenter.com, which will come with a new, unused access code.

Intellectual Property

All rented items are protected by applicable Federal Copyrights. Materials should not be reproduced or used without express written permission from BookRenter.com, Inc. or any of its suppliers. BookRenter.com, Inc. reserves the right to terminate your account and rental if we, in its sole and absolute discretion, believe that you are in violation of these terms. Such violations include copying, scanning, photocopying, or reproducing in anyway CDs or written publications rented to you. BookRenter.com, Inc. does not promote, foster or condone the copying of CDs or any written publications nor does it condone any other infringing activities. The use of CDs and publications rented to you is solely for your personal and non-commercial use.

Payment Information

It is the responsibility of the customer to keep accurate payment information. You will be notified via email of an invalid credit/debit card and given the opportunity to pay your outstanding dues. BookRenter.com is not responsible for causing or refunding overdraft or other penalty fees a customer may receive for a credit or debit card going over its limit or being overdrawn. BookRenter.com, Inc. reserves the right to use a collection agency and any other means necessary to recover lost assets or any payments due. All accounts sent to collections are subject to an additional $25.00 fee.

Refunds

If you wish to receive a refund for an order, you must contact Customer Service within 3 days of your order's delivery date. All items must be returned in the condition in which they were received. Shrink-wrapped items cannot be returned if the wrapping is broken, unless the items are defective. In addition, we will not accept CDs or DVDs with broken seals for return.

You will be notified via email once your return has been received and processed, which can take 2-4 weeks. Once the return has been processed, a refund will be posted to your credit/debit card. It normally takes 5-10 business days for financial institutions to process this transaction.

Please see the below sections for the difference between refunds due to BookRenter.com's error and all other refunds.

Due to BookRenter.com's Error

If BookRenter.com makes a mistake with your order (e.g. books do not match your order or damaged books are shipped), we will gladly refund you in full (including books, shipping and tax). To receive a refund you must contact us within 3 days of your order's delivery date, which is based on your tracking number.

If you do not want a refund, but simply want to note that your book arrived damaged, you need to contact Customer Service within 3 days of your order's delivery date. If you take longer than 3 days to inform us of damage, you are no longer eligible for a refund; in addition, if the book is returned to us as damaged, it will be attributed to your use of the book.

All Other Refunds

To receive a refund you must contact Customer Service within 3 days of your order's delivery date, which is based on your tracking number. You will be refunded for your entire order (including books, shipping, and tax), but will also be charged a 15% restocking fee, which is used to help cover return shipping and transaction costs.

To return for a refund, you must contact Customer Service and follow their return instructions. This includes postmarking your book(s) for return within 5 days of Customer Service sending you return instructions, or within 5 days of your order's delivery, whichever is specified by Customer Service.

Cancellations and Modifications

If you want to cancel your order, and it has not shipped, please contact us ASAP through the Contact Us page. Most orders are shipped the next business day, so the sooner you contact us, the better we can assist you. Please note: Most 2 Day and Next Day orders cannot be cancelled once placed. Please double check your order before placing it!

Unfortunately, we can not cancel orders that have shipped or been delivered.

Changes

By placing an order with BookRenter.com, Inc. you consent to our Service Policy. If we amend this Policy, we will post any changes to this page so that you are always aware of the current terms and conditions. We suggest that you check this page on occasion to keep up with the most up to date policy.