Managing Complexity in the Public Services

This text is an introduction to complexity theory and its application to public services management. In a clear and comprehensible manner it: Argues that the complexity of the public policy process limits the usefulness of the ‘new public management’ approach Challenges management techniques used in key areas of the public sector, such as performance management, staff development leadership, strategic management and the use of IT Proposes alternative approaches that are based on a correct understanding of the disorder in the policy process The difficult concepts of complexity theory are presented in an accessible manner that explains the central concepts in this new approach to social science. The relevance of emerging theories like knowledge management, emotional intelligence and risk management, are also explored. For public service managers and professional in all areas, MBA and postgraduate students in public service management and public policy, undergraduate students in applied social science, policy and politics.Written by authorities in the subject, Managing Complexity in the Public Services by Philip Haynes provides an excellent foundation for your studies. Philip Haynes's style is excellently suited towards the topic, and will teach students the material clearly without overcomplicating the subject. What's more, the text is available in the Hardcover format shown above (ISBN 9780335212217), as well as a number of other formats. As of October 2003, this revision raises the bar for Managing Complexity in the Public Services's high standard of excellence, making sure that it stays one of the foremost textbooks on the subject