We strive to deliver the best value to our customers and ensure complete satisfaction for all our textbook rentals.
You can return your online books for any reason within our refund period – no questions asked.
Every order is available for express shipping, and return shipping is always free.
You'll be happy with the quality of your books (or we'll ship you another one on our dime).
You can extend your rental at any time – at the same cheap daily rental rate.
If you decide to keep the book it will never cost more than the purchase price.
As always, you have access to over 5 million titles. Plus, you can choose from 5 rental periods, so you only pay for what you’ll use. And if you ever run into trouble, our top-notch U.S. based Customer Service team is ready to help by email, chat or phone.
Supplemental materials are not guaranteed for used textbooks or rentals (access codes, DVDs, workbooks).
Factors that enhance customer trust in e-commerce Web sites: An examination of e-commerce success metrics using Internet audience rating .
by:Koshy V Joseph-Vaidyan
As electronic commerce develops, its success critically depends on establishing, maintaining, and managing customer trust in e-commerce Web sites. The goal of this dissertation is to identify critical success factors that enhance customer trust in e-commerce Web sites and examine those factors in relation to the e-commerce success metrics using an...
As electronic commerce develops, its success critically depends on establishing, maintaining, and managing customer trust in e-commerce Web sites. The goal of this dissertation is to identify critical success factors that enhance customer trust in e-commerce Web sites and examine those factors in relation to the e-commerce success metrics using an Internet audience measurement tool. This study shows that a considerable number of functional factors, infrastructure factors, security factors, and organizational factors in Web design have significant positive impact on the success of e-commerce Web sites. In other words, it is worthwhile for organizations to use their resources by concentrating on critical success factor for customer trust in all four categories, functional, organizational, security, and infrastructure, not by expending a large amount of effort on minor design elements. The problem of trust was studied in the context of e-commerce Web site design. A four round Delphi study was conducted to address this problem. The Delphi study output was used to create a survey instrument, which employed a taxonomy of success factors that enhance customer trust in e-commerce Web sites. The data collected were correlated against Internet usage success metrics data provided by a well-known Internet Audience Rating Institution. Finally, a list of success factors for customer trust in e-commerce Web site was developed and tested for various hypotheses. The analysis and the solution proposed in this study could help information systems (IS) professionals to avoid many Web design failures and create successful Web sites efficiently using the identified factors that enhance customer trust in e-commerce.
Out of Stock
We're fresh out of that one today.
So sorry. Try back another time as our inventory fluctuates daily.
Since launching the first textbook rental site in 2006, BookRenter has never wavered from our mission to make education more affordable for all students. Every day, we focus on delivering students the best prices, the most flexible options, and the best service on earth. On March 13, 2012 BookRenter.com, Inc. formally changed its name to Rafter, Inc. We are still the same company and the same people, only our corporate name has changed.