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Majorium Business Press
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Delivering Exceptional Customer Service: Pinpoint Customer Service Skill Development Training Series
by:Timothy F. Bednarz
Delivering Exceptional Customer Service presents strategies and techniques to deliver exceptional levels of customer service. It helps customer service representatives manage the customers' experiences and meet or exceed their expectations to increase satisfaction, retention and repeat business.Its unique advantage is to educate your employees to learn...
Delivering Exceptional Customer Service presents strategies and techniques to deliver exceptional levels of customer service. It helps customer service representatives manage the customers' experiences and meet or exceed their expectations to increase satisfaction, retention and repeat business.Its unique advantage is to educate your employees to learn specific tactics, strategies and techniques to be highly responsive to their customers' requests and needs, solving problems and issues in a timely fashion, without requiring customers to repeatedly call to resolve them. This improves overall service levels and reduces the number of complaints, as well as customer anger and frustration.
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Since launching the first textbook rental site in 2006, BookRenter has never wavered from our mission to make education more affordable for all students. Every day, we focus on delivering students the best prices, the most flexible options, and the best service on earth. On March 13, 2012 BookRenter.com, Inc. formally changed its name to Rafter, Inc. We are still the same company and the same people, only our corporate name has changed.