Customer Service
We want to ensure that you are completely satisfied. If you have a suggestion or a question you could not find the answer to under Help, contact us through one of the following:
Online Form
Send us a message using our online form. Customer service will respond to all questions via email and as soon as possible (usually within 2 business days). If you prefer we call you, be sure to leave your phone number.
Live Chat
To begin chatting with a BookRenter.com representative, click the live chat button below. If the button shows us as being 'OFFLINE', we are not currently available to answer your question through chat— please email us instead.
Live Chat is available 5 days a week, Monday-Friday from 8:00 a.m. to 5:00 p.m. Pacific time (holidays excluded).
Phone
**Please Note: For questions that need an immediate reply, we suggest you email us or use the online form above, as this is fastest way to contact us and ensure a swift response.**
To reach us by phone, you can call us at 408-369-1781. If you leave a message, please clearly and slowly state your name and email address or order number.
Phones are answered by a live person 5 days a week, Monday-Friday from 8:00 a.m. to 5:00 p.m. Pacific time (holidays excluded). If the line is busy, you will be directed to voicemail.
