We strive to deliver the best value to our customers and ensure complete satisfaction for all our textbook rentals.
You can return your online books for any reason within our refund period – no questions asked.
Every order is available for express shipping, and return shipping is always free.
You'll be happy with the quality of your books (or we'll ship you another one on our dime).
You can extend your rental at any time – at the same cheap daily rental rate.
If you decide to keep the book it will never cost more than the purchase price.
As always, you have access to over 5 million titles. Plus, you can choose from 5 rental periods, so you only pay for what you’ll use. And if you ever run into trouble, our top-notch U.S. based Customer Service team is ready to help by email, chat or phone.
Supplemental materials are not guaranteed for used textbooks or rentals (access codes, DVDs, workbooks).
Connective Selling: The Secrets of Winning 'Big Ticket' Sales
Today’s corporate decision makers are more sophisticated buyers than ever before. While most love to buy, all hate to be sold to. They are no longer willing to be pushed, pressurised or otherwise badgered into making a decision to buy what you are offering. Indeed, the harder you push, the more likely it is that they will push back and you will end up...
Today’s corporate decision makers are more sophisticated buyers than ever before. While most love to buy, all hate to be sold to. They are no longer willing to be pushed, pressurised or otherwise badgered into making a decision to buy what you are offering. Indeed, the harder you push, the more likely it is that they will push back and you will end up with nothing. This book is about understanding how people buy high value services and products. It’s about earning respect and trust by knowing your client’s business and addressing their problems. It’s about solving their issues and helping them succeed, not giving them the ‘hard sell’. It tells you what to talk about, and when, and how to really hear what your contacts are saying. Ultimately, it’s about the importance of building rapport and relationships to win business. The book’s message is clear if there’s little difference between your product or service and that of your competitors, there needs to be a BIG difference in the way you perform in the ‘sales zone’.
Since launching the first textbook rental site in 2006, BookRenter has never wavered from our mission to make education more affordable for all students. Every day, we focus on delivering students the best prices, the most flexible options, and the best service on earth. On March 13, 2012 BookRenter.com, Inc. formally changed its name to Rafter, Inc. We are still the same company and the same people, only our corporate name has changed.